Frequently Asked Questions

Katronic Technologies have been working with clamp-on ultrasonic flowmeters for more than twenty years. During this time we have gained a vast amount of experience in using these products on a wide variety of different applications. In the section below you will find answers to the most frequently asked questions about ultrasonic flow measurement in general and our products in particular. Should you have any further questions, please feel free to contact us.

As the ultrasonic sensors are simply clamped on the pipe surface, Katronic’s ultrasonic flowmeters can be installed without the need to break into pipelines. The sensors are fixed to the pipe using metal chains, straps or mounting rails. Additionally, coupling paste is applied to the bottom of the sensors to ensure an acoustically conductive connection to the pipe.

While particularly rough or pitted pipe surfaces may need cleaning with a file or suitable abrasive material, Katronic sensors can usually be installed without the need for surface preparation. Every instrument of the KATflow series is equipped with a Setup Wizard and an Audible Sensor Positioning Assistant, which guide the user step-by-step through the installation process. As a result, it only takes minutes to install and set up the flowmeter and to obtain correct measurement data.

How to install a fixed-installation flowmeter (Video)

How to install a portable flowmeter (Video)

For volumetric flow measurements, Katronic’s KATflow flowmeters can achieve an uncertainty of 1 to 3 % of the measured value depending on the specific application. Uncertainty of approximately 0.5 % can be achieved with on-site process calibration. In case of flow velocity measurements, the flowmeters achieve an uncertainty within 0.5 % of the measured value.

Katronic’s ultrasonic clamp-on flowmeters do not contain moving parts which could wear out. The sensor casings are manufactured from stainless steel and are not in contact with the flowing medium, which helps avoid corrosion. Thus maintenance should not be necessary.

Both the KATflow 200 and KATflow 230 operate for up to 24 hours in continuous operation on a full charge. The flowmeters should fully charge in twelve hours. The operating time of a portable flowmeter would decrease if the instrument is used intermittently.

The KATflow 230 is fitted with two 4-20 mA active outputs. If these are turned on battery life will decrease. The outputs should be disabled in the input/output menu if not in use. 

If an extended operation is required then the KATflow 210 should be used. The instrument has several battery configurations available and can be operated in three different measurement modes intended to provide the longest possible measurement. Present estimates indicate that in its largest capacity the KATflow 210 should be able to provide datalogging for over three months. 

All of the Katronic flowmeters can also be operated off mains power, providing continuous operation, even if only on a temporary basis. If either of the flowmeters are failing to meet the expected battery performance please contact the factory for additional advice. 

Firstly please ensure that the flowmeters are fully charged as shown above (see question no. 4). Connect the flowmeter to the charger. At this point the flowmeter should power up and the battery indicator should be flashing to show that charging is in progress. If this does not happen please contact the factory. 

If the flowmeter powers up on main supply turn off the flowmeter, disconnect the power supply and attempt to turn on by pressing and holding the <ENTER> button. If the flowmeter fails to turn on, open the battery compartment, remove the batteries, check their integrity and replace in the flowmeter. Repeat the start sequence. If the flowmeter screen still fails to illuminate the batteries may require replacement. Please contact the factory for more information.


The KATflow series of ultrasonic clamp-on flowmeters can cover a pipe diameter range from 10 mm (0.4 inches) to 3 m (118 inches) with special solutions available for non-standard applications.

The ultrasonic clamp-on sensors of the KATflow series come with a standard cable length of 2.5 or 5.0 meters depending on the specific sensor type. Additional extension cables of up to 100 meters can be ordered separately.

The flowmeters have a library of standard flowmeter programmed into them. If the liquid to be measured is not in the list there are two things that can be done: 

Firstly the user can select "Water" from the menu. This might seem unhelpful but water has a good average set of values for the three main parameters that the flowmeter needs. Using water for an application that was not water-based might not be perfect but could give the user a set-up that will allow the flowmeter to measure. Please note that river-water, effluent, sewage etc. are all "water", it is just the solid content that varies. 

Secondly, if the user wished to have a more accurate set of data for the medium parameters, select "User" from the drop-down list and the flowmeter will prompt the operator for three sets of data: 

  • Kinematic Viscosity in mm²/s
  • Density in kg/m³
  • Medium C-speed in m/s

It is unusual for users to know the C-speed of the medium, which is effectively the speed of conductivity of a liquid to ultrasound. There is a library of non-standard media in the back of the manual for this purpose. If the data is not found there, please contact technical support for advice. 

Please note that any manually entered liquid information is only applicable at that temperature.

Calibrations for specific pipes are not necessary. Entering the specific application parameters (e. g. pipe diameter, pipe material, type of fluid) into the flowmeter ensures the above stated accuracy. If additional accuracy is required, a process calibration can be carried out on site.

Due to the ultrasonic measurement technology, there is no need to calibrate the flowmeters to achieve the above stated accuracy (see question no. 2). 

If a customer requires calibration, this can be ordered for an additional charge. The certificate confirms that the supplied sensor and flowmeter combination is delivering measurements which are in the accuracy range stated. 

Once applied to the sensors during the initial installation, the acoustic coupling paste should not have to be replaced. If the mounting point is exposed to extreme atmospheric conditions, we would recommend the coverage of the sensors to be checked once a year.

If a KATflow 100, KATflow 150, KATflow 170 or KATflow 230 is fitted with PT100 sensors we would expect the flowmeter to provide reliable measurement of the pipe temperature.

If however the flowmeter is showing a fixed temperature of +800 ºC it means that the PT100 sensors are incorrectly connected to the flowmeter, or are not connected at all. This temperature is the default error output of the flowmeter. Please consult the manual for wiring instructions.

Introduction to heat quantity measurement (Video)

All of the Katronic fixed installation flowmeters will turn on immediately when power is supplied. If the flowmeter fails to turn on when power is applied there are several checks that need to be made: 

Firstly, ensure that power is reaching the main terminals on the flowmeter using a multimeter. Check the fuses on the flowmeter and replace if blown. Use the wiring diagram in the manual in order to ensure that the flowmeter is wired correctly.

Check that the correct type of voltage is being supplied to the flowmeter. AC and DC meters are marked accordingly, if an incorrect power supply has been applied to the flowmeter, please disconnect the instrument and contact technical support as damage may have been done to the electronics. 

Before taking a measurement, the flowmeter will guide you to the Audible Sensor Positioning Assistant. This tool will enable you to find the optimum location for the transducers. At this point it will give the user a graphical indication of signal strength, signal quality and a recommended sensor spacing. If this is correct, the user then moves to the measurement screen but what happens if in spite of good signal flow measurements are not obtained?

Firstly a check should be made in order to ensure that there is indeed flow in the pipe at that moment. Experience has shown that many "issues" found when taking a measurement are application, rather than instrument based. 

If the liquid in the pipe is flowing, press <DISP> on the flowmeter keypad to access the diagnostic level of the flowmeter operating menu, followed by <NEXT> until the display shows: 

  • Gain
  • Signal
  • Noise

The flowmeter has three pre-set cut-off values outside of which measurement will not be possible under normal conditions.

  • If Signal is < -10 dB the flowmeter will not measure 
  • If Noise > 10 dB the flowmeter will not measure
  • If SNR (Signal-Noise) < 6 dB the flowmeter will not measure

SNR = the difference in the Signal and the Noise, therefore 15 dB signal and -15 dB noise = SNR of 30 dB 

In the case of having what looks like a strong signal but no flow, it could be that the noise value is too high. In which case check the wiring of the transducers for any loose strands, and consider earthing the screens of the transducers. Alternatively make a note of the above values and contact Technical Support for assistance.


As described in question 14 there must be at least -10 dB Signal and 6 dB of SNR in order for the flowmeter to operate correctly. If these levels are not being achieved there are a number of things that can be done: 

Check that the pipe is fully flooded with liquid. If the pipe is empty or partially filled the flowmeter is unlikely to display a good signal strength value. Ensure that sufficient coupling gel has been used when mounting the sensors. If air is between the sensor surface and that of the pipe, signal will be diminished. Verify that the surface of the pipe is in good condition. If the pipe is rusted, or covered in a flaking paint coat, then a file, wire brush, emery paper, or a grinder should be used to provide smooth surface on which the sensors can be installed.

Check the orientation of the sensors. If the pipe is horizontal then the sensors should be mounted on the side of the pipe, never on the top or bottom. Please see the manual or the installation videos for more information (see question no. 1). Check the alignment of the sensors. They should be installed at the separation distance recommended in the Audible Sensor Positioning Assistant, and orientated with the arrows etched on the sensors aligned correctly. Verify the wiring of the sensors for fixed installation units in order to be sure that they are connected correctly. The manual provides guidance on this. 

Be sure that the liquid to be measured is suitable. If the solid or gaseous content of the liquid is too high, measurement will be difficult. If signal is low reduce the number of passes being used to the minimum of one in order to maximise the available signal. If all of this fails please contact Technical Support for more advice.


If the pipe is painted, and the coating looks in good condition, there is no need to remove the paint in order to get a good measurement. Paint should only be stripped from a pipe if it is flaking or in poor condition, where there is obviously multiple layers of paint, or where measurement has been attempted but poor signal is seen – see also question 14.


If the flowmeter has been operating continuously as expected and then stops there are several things to check: 

Firstly verify that the liquid is still flowing and that the pipe is full. Check the sensor connections and that the sensors are still correctly mounted to the pipe. 

On the flowmeter go to <System – Calibration – Zero – Track> and make sure that this is set to <OFF>. On the flowmeter check the damping in <Output – Display – Damping>. If the flow is intermittent set the Damping to 5 s.

Check whether there has been a considerable change in temperature. If the flowmeter is installed on a process where large variation in temperature is likely it might be worth considering using a PT 100 temperature input in order to help the flowmeter compensate for this.