Friday 16 February 2018

Katronic Set New Standards in Quality

We are pleased to announce that we recently achieved the conformity to the latest quality standard ISO 9001:2015

Katronic have maintained our ISO accreditation since initially achieving certification in 2003, during which time the company has seen considerable changes and increases in the staffing levels. The new standard takes a broader and more inclusive approach to quality management and focusses on the importance of the various “interested parties” affected by a company’s level of performance.

The standard defines Interested Parties as Customers, Owners, Staff, Suppliers/Partners and the wider Society. The standard looks at the needs of each of these groups and the type of risks and opportunities that their expectations bring to an organisation. An example of this is that ISO 9001:2015 defines that the interests of customers are the quality of products and services, the price, and the ability of the company to deliver what they want when they want it. It then goes on to look at the possible impact should quality standards in these areas be met or otherwise.

At Katronic we have always prided ourselves on the level of service that we provide to our customers and use the Quality Manual as the backbone of all of the processes we follow. The inclusive nature of the 2015 standard suits the way in which we try to involve all members of staff in the Quality process and not just the members of staff directly responsible for the maintenance of the certification.

Our approach to our business and the interested parties with whom we interact is reflected in our Mission Statement:

"To provide innovative products and services that staff can be proud of and customers can trust. To foster relationships with customers, suppliers and colleagues that add benefit to all parties. To offer levels of support and flexibility that exceed those of our competitors."

We have always looked at the broader picture when considering the impact our performance and we hope that we can continue to exceed these expectations and the company grows further.